Banco Bradesco - Agência 0875

The Icoaraci branch has improved a lot as it now has Bradesco Exclusive with sofas and chairs in the main row. This agency has emptied quite a lot of co. The opening of other branches in surrounding neighborhoods, but service remains slow and more efficiency is needed. You have to be prompt with the volume of elderly people who are also unaware and do not know how to operate ATMs and delay the queue. I suggest having professionals to advise these profiles of people and also speed up the wait in line in the service inside the agency.

Without organization, people spend hours standing in line to be served, the branch employee comes every 2 hours and only gives 3 passwords to enter. There are only around 5 people left inside the agency to be served. The agency's employees who are on call, assist someone and get up to drink coffee or drink water or go to the bathroom. In my opinion, this is a lack of respect for the client, the person comes to this agency to solve a simple problem, arrives at the agency and only leaves in the afternoon because there is no organization.

Without organization, they called 4 people from the common queue and 4 from the priority queue to enter the bank and it took 2 and a half hours to call another 4. Apart from the time it takes inside to be answered. An absurdity with the customer. If there was a zero rating I would give it.

It takes a long time and total disorganization, you spend the whole day to solve a problem. When it resolves. The attendants were very rude.

Depending on the day and especially the time of day, there are no queues and it is quick to go to the ATMs, while in others there are queues at all the ATMs, it takes a long time and the last time I had to solve something at the beginning of the month in the morning, half of the ATMs they were giving priority to the elderly and bank employees helping, which is very good.